If a buyer has not received their item despite the delivery status showing as delivered on eBay, they can open a case with eBay's Resolution Center. The buyer can select the option "Item not received" and provide details about the situation. eBay will then investigate the case and may provide a refund to the buyer if they determine that the item was not delivered as promised. It's important for the buyer to act promptly and provide any relevant evidence to support their claim. **

An eBay guarantee case is a process that allows buyers to request a refund when they have not received an item, or when the item they received is significantly different from the seller's description. When a buyer opens a guarantee case, eBay will step in to help resolve the issue and may provide a refund to the buyer if the case is found in their favor. This process helps to protect buyers and ensure that they have a positive experience when shopping on eBay. **

A mystery box on eBay is a type of listing where the buyer purchases a box or package without knowing the exact contents inside. The seller typically provides a general description or theme of the items included, but the specific items remain a surprise until the buyer receives and opens the box. Mystery boxes can contain a variety of items such as toys, collectibles, beauty products, or even random assortments of goods. It adds an element of excitement and surprise for buyers who enjoy the thrill of not knowing what they will receive. **

To open an eBay case, first log in to your eBay account and go to the Resolution Center. Then, select "I haven't received my item" or "I received an item that doesn't match the seller's description" depending on the issue. Follow the prompts to provide details about the problem and submit the case. eBay will then review the case and work to resolve the issue between you and the seller. **

An eBay PayPal fraud case refers to a situation where a buyer or seller on eBay uses PayPal to conduct a fraudulent transaction. This can involve a buyer claiming they never received an item, even though they did, or a seller not delivering an item after receiving payment. In some cases, scammers may also use fake PayPal emails to trick users into sending money without actually receiving the item. These cases often involve disputes and claims filed with eBay and PayPal to resolve the issue and potentially recover lost funds. **

Yes, the name and account holder should ideally match on eBay to avoid any confusion or potential issues with transactions. It helps in establishing trust and credibility with other users on the platform. However, eBay does allow for some flexibility in cases where the account holder's name may differ slightly from the registered name, such as in the case of a business account. It is always recommended to keep the information consistent to ensure a smooth buying and selling experience. **

To open a case on eBay, you can start by logging into your eBay account and going to the Resolution Center. From there, you can select the option to open a case and choose the reason for doing so, such as item not received or item not as described. You will then be guided through the process of providing information and evidence to support your case. eBay will review the case and make a decision based on the information provided. **

One can close a case on eBay once the issue has been resolved to the satisfaction of both parties involved. This could involve receiving a refund, a replacement item, or some other form of resolution. It is important to communicate effectively with the other party and work towards a mutually agreeable solution before closing the case. Once the issue has been resolved, the case can be closed by either party involved. **